1. What payment methods do you accept?
We accept a variety of secure payment options, including Cash on delivery, Bank transfer and mobile payment methods like easypaisa and jazzcash.
2. How do I place an order?
Simply browse through our collections, select the items you’d like to purchase, and click on the “Add to Cart” button. When you’re ready, go to your cart and proceed to checkout to complete your order.
3. Can I modify or cancel my order after placing it?
Once an order is placed, it’s processed quickly to ensure timely delivery. However, if you need to make changes or cancel, please contact us within 1 hour of placing your order. We’ll do our best to assist you.
4. How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your package on our website or through the courier’s site.
5. What shipping options are available?
We offer a range of shipping options including:
- Standard Shipping (5-7 business days)
- Expedited Shipping (3-5 business days)
- Free Shipping on orders over Rs. 2,000/-
6. Do you ship internationally?
Not now. But we are planning to expand our business to few other countries as well.
7. How do I return an item?
If you’re not completely satisfied with your purchase, we offer a 07-day return policy. Please ensure the items are in their original condition with tags attached. Make a call for detailed instructions on how to return an item.
8. How long does it take to process a return?
Returns typically take 7-10 business days to process once received at our warehouse. We’ll notify you via email once your return has been processed, and any applicable refunds will be issued to your original payment method.
9. What if the item I want is out of stock?
If an item is out of stock, you can sign up to receive a notification when it becomes available again. Simply click on the “Notify Me” button on the product page to be alerted when it’s back in stock.
10. How can I contact customer service?
You can reach our customer service team by emailing us at support@zaphior.com or calling us at 0333-7885759. We’re available from 9 AM to 6 PM (EST), Monday through Friday.
11. Is it safe to shop on your website?
Yes! We take the privacy and security of your personal information very seriously. Our website uses industry-standard encryption to ensure that your payment details and personal information are secure during the checkout process.
12. Do you offer promotions or discounts?
We often have special promotions and discounts. Be sure to sign up for our website or follow us on social media to stay updated on our latest offers, sales, and seasonal promotions.
13. How can I change my account information?
To update your account details, log in to your account and go to the “Account Settings” section. From there, you can change your contact information, billing address, or payment methods.
14. What should I do if my item is damaged or defective?
We strive for the highest quality, but if your item arrives damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund as per our return policy.
15. Can I order by phone?
Currently, we only accept orders through our website to ensure the smooth processing of orders. If you need assistance with your order, our customer service team is happy to help via phone or email.
16. Do you offer free shipping?
Yes! We offer free standard shipping on all domestic orders over Rs. 2,000/-.
17. How do I know my size?
On each product page, we provide a size guide to help you choose the perfect fit. If you’re still unsure, feel free to reach out to our customer service team for personalized assistance.
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